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Terms of Service

Last updated: July 10, 2026

These terms govern use of FriendlyFork — the restaurant reservation platform and dashboard at friendlyfork.org — by restaurants and their staff. By creating an account or using the service you agree to them.

The service

FriendlyFork provides a reservation platform: a visual floor plan and booking dashboard, a public online booking page for your restaurant, text confirmations and reminders, waitlist management, and your guest book. On plans that include it, an optional AI assistant answers reservation calls your team can’t get to, books them onto your floor plan, and handles reschedules and cancellations. It supplements your staff rather than replacing them, and identifies itself as an automated assistant on calls.

Plans & billing

  • Plans are flat monthly fees — currently $500 (Reservations — the complete booking platform: floor plan and dashboard, online booking page, text confirmations and reminders, waitlist, allergy notes and your guest book) and $750 (+ AI Safety Net — everything in Reservations, plus AI answering for reservation calls your team can’t reach, custom voice and greeting, a daily call & booking summary, a monthly performance report, and priority support with dedicated onboarding). No per-cover or per-diner fees on either plan, at any volume. The online booking page is included on both.
  • Billing is month-to-month; cancel any time effective at the end of the current billing period. No long-term contract.
  • Fees are exclusive of taxes and of third-party charges you contract directly (for example, your phone number or SMS carrier fees, where applicable).

Your data

Your guest book is yours. Guest records created through the service (names, phones, visits, allergies, notes) belong to your restaurant. You can export them at any time and we’ll delete them on request after cancellation. Our handling of personal information is described in the Privacy Policy.

Your responsibilities

  • Keep your account credentials secure and accurate.
  • Use guest data lawfully — including honoring guests’ opt-outs from text messages.
  • Don’t misuse the service (no unlawful content, no attempts to breach or overload it).

Service levels

We work to keep the service available around the clock, but no service is perfect: brief interruptions, maintenance windows, and third-party outages (telephony, SMS, hosting) can occur. + AI Safety Net subscribers receive expedited support response.

Disclaimers & limitation of liability

The service is provided “as is.” To the fullest extent permitted by law, FriendlyFork’s total liability for any claim arising out of the service is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential damages (including lost profits or lost bookings).

Termination

You may cancel any time. We may suspend or end service for non-payment or material breach of these terms, with notice where practicable. On termination we’ll make your guest book available for export for 30 days.

General

These terms are governed by California law. If we update them, we’ll post the new version here and note the date above; continued use after a change is acceptance. Questions: haydenhamer@friendlyfork.org · 805-245-3612.