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Terms of Service

Last updated: July 10, 2026

These terms govern use of FriendlyFork — the AI hostess service and dashboard at friendlyfork.org — by restaurants and their staff. By creating an account or using the service you agree to them.

The service

FriendlyFork answers your restaurant’s phone line with an AI hostess that takes reservations and manages a waitlist, and provides a dashboard for your floor plan, bookings, and guest book. Plan-dependent features include guest reminder texts, large-party deposits, and a public online booking page for your restaurant. The AI identifies itself as an automated assistant on calls.

Plans & billing

  • Plans are flat monthly fees — currently $500 (Base), $750 (Plus — adds day-of reminder texts, large-party deposits, an online booking link, and a monthly performance report), and $1,000 (Priority — adds custom AI tuning, same-day priority support, and custom add-ons). No per-cover or per-diner fees.
  • Billing is month-to-month; cancel any time effective at the end of the current billing period. No long-term contract.
  • Fees are exclusive of taxes and of third-party charges you contract directly (for example, your phone number or SMS carrier fees, where applicable).

Your data

Your guest book is yours. Guest records created through the service (names, phones, visits, allergies, notes) belong to your restaurant. You can export them at any time and we’ll delete them on request after cancellation. Our handling of personal information is described in the Privacy Policy.

Your responsibilities

  • Keep your account credentials secure and accurate.
  • Use guest data lawfully — including honoring guests’ opt-outs from text messages.
  • Don’t misuse the service (no unlawful content, no attempts to breach or overload it).

Service levels

We work to keep the service available around the clock, but no service is perfect: brief interruptions, maintenance windows, and third-party outages (telephony, SMS, hosting) can occur. Priority-plan subscribers receive expedited support response.

Disclaimers & limitation of liability

The service is provided “as is.” To the fullest extent permitted by law, FriendlyFork’s total liability for any claim arising out of the service is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential damages (including lost profits or lost bookings).

Termination

You may cancel any time. We may suspend or end service for non-payment or material breach of these terms, with notice where practicable. On termination we’ll make your guest book available for export for 30 days.

General

These terms are governed by California law. If we update them, we’ll post the new version here and note the date above; continued use after a change is acceptance. Questions: haydenhamer@friendlyfork.org · 805-245-3612.